Institute Officer


Job Title: Institute Officer
Job Type: Permanent, Full-time, 5 days per week
Working Hours per Week: 35
Department: Institute of Pre-Hospital Care at London's Air Ambulance
Start: ASAP
Reporting to:  Bryony Dunne, Head of Institute Delivery
Salary: c.   £25,000 - £27,000
Location: 5th Floor, 77  Mansell Street, London, E1 8AN and The Helipad, Royal London Hospital, Whitechapel, E1 1BB

The Organisation - London's Air Ambulance
London's Air Ambulance is the charity that delivers an advanced trauma team within the boundaries of the M25, for the 10 million people who live, work and travel within London each day. We deliver a senior trauma doctor and a specially trained paramedic to the site of the incident using a helicopter in daylight hours and a rapid response car at night, bringing the operating room to the patient. Our advanced medical trauma team treats on average five people a day in life threatening situations. We attend only the most seriously injured people who may not survive the journey to hospital without urgent treatment.   We carry out critical care procedures at the scene of an incident that are normally only found in a hospital emergency department.

London's Air Ambulance charity was established because of a group of committed, determined and pioneering individuals who saw a way to save more lives, despite the medical establishment view at the time that patients with critical injuries could only be treated effectively in hospital. Today the service has been transformed from an anti-establishment pioneer, operating at the margins of emergency medicine, to a global leader of rapid response and critical care, providing support in moments of greatest need, such as advanced trauma response to a terrorist attack.

Our pioneering spirit continues to drive our constant self-evaluation and innovation to understand what we can do to save more lives.  We continue to use our pioneering spirit to look for new ways to save more lives. We research and develop new innovations in treating severely injured patients before they get to hospital.

We are determined to search for ways to reduce the time taken to give patients the life-saving treatments they need, providing a knowledge platform for both civilian and military clinical innovations.

Our Values


We care about people and put them at the heart of everything we do. We are kind, respectful and always keen to listen to feedback.


We are prepared to achieve our mission in challenging environments. We are authentic, honest and not afraid to challenge and take calculated risks.


We embrace and lead change through our innovation and creativity. We are constantly learning, both from our successes and from our failures to make sure we are always striving to improve.

The Institute of Pre-Hospital Care 
For thirty years, London’s Air Ambulance has been a leader in the development and practice of pre-hospital care. Through its research, innovation and education activities, as well as the professional affiliations and publications of its clinical leadership, it has influenced clinical guidelines, governance standards and the practice of numerous air ambulances, in the U.K. and abroad.
The Institute of Pre-Hospital Care at London’s Air Ambulance (The Institute) was founded in 2013 to build on and expand this influence. Its mission is to drive excellence in pre-hospital care standards and practice through research, innovation and education; and by fostering collaboration across medical disciplines and institutions dedicated to improving outcomes for people afflicted by critical injury and illness.

Job Purpose & Context 
The purpose of this role is to ensure the smooth running of the Institute’s education programmes and courses including, but not limited to, the Intercalated BSc in Prehospital Medicine, the MSc in Pre-Hospital Medicine and the Pre-Hospital Care Course. As part of this close team, the post holder will be expected to support the broader work of the team and work closely with their counterparts in the main charity.

As this post will be externally facing with course attendees, candidates and degree students, he/she will have significant reputational and operational impact. It is expected that the work of the post holder will contribute to a direct improvement of the Institute educational experience and the Institute’s achievements on an international scale.

Key Responsibilities

  • To be responsible for the co-ordination of the administrative activity for Institute educational courses and events.
  • Act  as main point of contact for the Institute’s degree programmes with QMUL (BSc and the new MSc) and all other courses (Pre-Hospital Care Course, PEER Course, UK Sport Course), both internally and externally.
  • To  oversee all items of income and expense for the Institute education programmes, and in collaboration with the Head of the Institute oversee the P&L of the Institute.
  • Assist  in the creation of visual material for presentations, advertisements and preparations of manuscripts, including teaching and lecturing materials.
  • Be  responsible for the arrangement and support of BSc, MSc and other course events such as Open Days, Induction Weeks, End of Year Parties and Alumni get togethers and other events as deemed appropriate, with the support of the Institute Manager.
  • To  be responsible for maintaining the equipment register for all Institute owned IT & Office equipment and merchandise.
  • To l ead on the co-ordination of the regular meetings of the Institute Directors in accordance with the relevant company rules.
  • Undertake  any other duties that may be reasonably required of the post as directed by the Head of the Institute.


  • Previous experience in an administration role, regardless of sector or mission.
  • Excellent  written and verbal communication skills.
  • High  level of competence in the use of Microsoft Office including Excel, Word and PowerPoint.
  • Ability  to skilfully and warmly engage with people at all levels.
  • Ability  to exercise excellent judgment, discretion and maintain confidentiality.
  • Ability  to work independently as well as co-operatively with others.
  • Ability  to manage a variety of stakeholders with competing priorities.
  • Ability  to manage sensitive situations with empathy and diplomacy.
  • Ability  to prioritise under pressure and to multi task.
  • Highly  developed organisation and multitasking skills.
  • Exceptionally  well organised, with excellent attention to detail and adept at all forms of communication.
  • Ability  to work calmly and effectively in a pressured environment and meet deadlines.
  • A flexible and adaptable approach. 
  • Resilient, proactive, positive and professional.

Equal Opportunities Policy

London's Air Ambulance Limited is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore London's Air Ambulance Limited's commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (unless, as in the case of pilots or fire crew physical fitness is essential to the performance of their duties).


Contact Information & Application Process

If you wish to discuss this post, please contact Bryony Dunne, Head of Institute Delivery: 

To apply, please send a CV with a one page covering letter outlining your relevant skills and why you are the right candidate for the role. Applications should be sent to the email above or through post, marked 'Private and Confidential' to: 

Bryony Dunne 
Head of Institute Delivery
Institute of Pre-Hospital Care at London's Air Ambulance
5th Floor
77 Mansell Street
E1 8AN

Applications open.

Unfortunately, due to a high volume of applications we are unable to provide feedback on unsuccessful applications. 

This job description sets out the duties of the post at the time it was drawn up. Such duties may vary from time to time without changing the general character of the duties or level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.