Institute Manager


Job Title: Institute Manager
Job Type: Permanent, Full-time, 5 days per week  
Working Hours per Week: 35
Department: Institute of Pre-Hospital Care at London's Air Ambulance
Start: ASAP
Reporting to:  Bryony Dunne, Head of Institute Delivery
Salary: c.   £32,000 - £34,000 dependent on experience
Location: 5th Floor, 77  Mansell Street, London, E1 8AN and The Helipad, Royal London Hospital, Whitechapel, E1 1BB

The Organisation - London's Air Ambulance
London's Air Ambulance is the charity that delivers an advanced trauma team within the boundaries of the M25, for the 10 million people who live, work and travel within London each day. We deliver a senior trauma doctor and a specially trained paramedic to the site of the incident using a helicopter in daylight hours and a rapid response car at night, bringing the operating room to the patient. Our advanced medical trauma team treats on average five people a day in life threatening situations. We attend only the most seriously injured people who may not survive the journey to hospital without urgent treatment.   We carry out critical care procedures at the scene of an incident that are normally only found in a hospital emergency department.

London's Air Ambulance charity was established because of a group of committed, determined and pioneering individuals who saw a way to save more lives, despite the medical establishment view at the time that patients with critical injuries could only be treated effectively in hospital. Today the service has been transformed from an anti-establishment pioneer, operating at the margins of emergency medicine, to a global leader of rapid response and critical care, providing support in moments of greatest need, such as advanced trauma response to a terrorist attack.

Our pioneering spirit continues to drive our constant self-evaluation and innovation to understand what we can do to save more lives.  We continue to use our pioneering spirit to look for new ways to save more lives. We research and develop new innovations in treating severely injured patients before they get to hospital.

We are determined to search for ways to reduce the time taken to give patients the life-saving treatments they need, providing a knowledge platform for both civilian and military clinical innovations.

Our Values


We care about people and put them at the heart of everything we do. We are kind, respectful and always keen to listen to feedback.


We are prepared to achieve our mission in challenging environments. We are authentic, honest and not afraid to challenge and take calculated risks.


We embrace and lead change through our innovation and creativity. We are constantly learning, both from our successes and from our failures to make sure we are always striving to improve.

The Institute of Pre-Hospital Care 
For thirty years, London’s Air Ambulance has been a leader in the development and practice of pre-hospital care. Through its research, innovation and education activities, as well as the professional affiliations and publications of its clinical leadership, it has influenced clinical guidelines, governance standards and the practice of numerous air ambulances, in the U.K. and abroad.
The Institute of Pre-Hospital Care at London’s Air Ambulance (The Institute) was founded in 2013 to build on and expand this influence. Its mission is to drive excellence in pre-hospital care standards and practice through research, innovation and education; and by fostering collaboration across medical disciplines and institutions dedicated to improving outcomes for people afflicted by critical injury and illness.

Job Purpose & Context 
This is a broad and multi-faceted manager role to support the Head of the Institute with all activities relating to the Institute of Pre-Hospital Care, focussed on delivering world-class education programmes.   Given the broad remit of the role, across the disciplines of education and teaching support; financial control and business development, the successful candidate will report to the Head of the Institute and will work in close contact with the Director of the Institute. Given the clinical mission of the Institute, the role will evolve over time, with new projects being developed.  
This is an exciting role for a passionate and energetic candidate to join the world’s first Institute of Pre-Hospital Care, within the umbrella of London’s Air Ambulance, itself a charity that is renowned for clinical excellence and innovation.   The organisation overall is going through a period of rapid growth and transformation, and with an emerging brand and profile that London can be proud of.   This role would particularly suit applicants who bring a range of commercial and business skills, aligned to a strong interest in the social sector and a passion to help continue pushing the boundaries in pre-hospital medicine.   The role will also demand a high degree of competence and skill in liaising with senior level external stakeholders in the NHS, the London Ambulance Service, the military and Queen Mary University, amongst others.

Key Responsibilities

  • To work closely with the Institute Director and Head of the Institute in the development of innovative educational programmes, pushing the boundaries of education in pre-hospital medicine.  
  • To be responsible for the management of the administrative activity for Institute educational courses and events.
  • To assist the Institute Programme Director of the intercalated degree in pre-hospital medicine in the successful running of the programme, recognising the resources available at Queen Mary University and the new MSc.
  • To oversee all items of income and expense for the Institute education programmes, and in collaboration with the Head of the Institute oversee the P&L of the Institute.
  • To work with the Head of the Institute and our simulation team to secure a world class simulation equipment bank
  • To collate and take ownership of the institute academic portfolio, making it available for external scrutiny within the NHS and externally
  • To lead on aspects of educational courses and events from a strategic perspective
  • To ensure the IOPHC meets the needs of home and visiting candidates and institutions in the pre-course, course and post-course phases, putting candidates at the centre of the experience
  • Undertake any other duties that may be reasonably required of the post as directed by the Head of the Institute


  • Demonstrable experience in business management role, regardless of sector or mission.
  • Has some experience of, or interest in, business development
  • High level of competence in the use of Microsoft Office including Excel, Word and PowerPoint.
  • Is highly numerate, and familiar with budget management and financial reporting.
  • Experience of working within a multi-disciplined team, and is both confident and capable of leveraging a broad and senior set of internal and external stakeholders.
  • Exceptionally well organised, with excellent attention to detail and adept at all forms of communication.
  • Ability to exercise excellent judgment, discretion and maintain confidentiality.
  • Ability to work calmly and effectively in a pressured environment and meet deadlines. vious  experience in an administration role, regardless of sector or mission.

Equal Opportunities Policy

London's Air Ambulance Limited is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore London's Air Ambulance Limited's commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (unless, as in the case of pilots or fire crew physical fitness is essential to the performance of their duties).


Contact Information & Application Process

If you wish to discuss this post, please contact Bryony Dunne, Head of Institute Delivery:  

To apply, please send a CV with a one page covering letter outlining your relevant skills and why you are the right candidate for the role. Applications should be sent to the email above or through post, marked 'Private and Confidential' to: 

Bryony Dunne 
Head of Institute Delivery
Institute of Pre-Hospital Care at London's Air Ambulance
5th Floor
77 Mansell Street
E1 8AN

Applications open.

Unfortunately, due to a high volume of applications we are unable to provide feedback on unsuccessful applications. 

This job description sets out the duties of the post at the time it was drawn up. Such duties may vary from time to time without changing the general character of the duties or level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.